Terms and Conditions

General Terms and Conditions and Privacy Policy

§ 1 GENERAL PROVISION, SCOPE OF APPLICATION 
1.1. The following are the terms and conditions of agreement ("Terms and Conditions") for the sale of products ("Products") by AER Softing Ltd. ("Aerosell") to Aerosell's customers ("Customers"). This Website is owned and operated by AER Softing Ltd. This Site is an ecommerce website.
The following General Terms and Conditions (GTC) apply to all contracts concluded between you, the purchaser / customers, and AEROSELL via aerosell.de.
1.2. Orderers can be consumers as well as entrepreneurs. A consumer is any natural person with whom a business relationship is entered into and who is acting for a purpose that can be attributed neither to his commercial nor to his independent professional activity.
An entrepreneur is any natural or legal person or partnership with legal capacity with whom a business relationship is entered into and who acts in the exercise of a commercial or self-employed professional activity.
1.3 These General Terms and Conditions shall also apply to future business relations with entrepreneurs without our having to refer to them again. If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they shall only become part of the contract if AEROSELL has expressly agreed to them.

§ 2 INFORMATION OF THE CONTRACT
2.1 The purchase agreement between the customer and the online store is considered concluded when the customer places an order through the website, and the merchant confirms it by sending an email with the order details. The agreement is concluded in electronic form, in accordance with applicable legislation, and has the same legal value as a paper-based contract. All prices and conditions are valid at the time of the order and are confirmed by both parties upon its fulfillment.

§ 3 PAYMENT
3.1. The listed prices for goods are in EUR and include all applicable statutory sales taxes in accordance with current legal regulations.
3.2. The company accepts two payment methods:

• Bank transfer: Payments should be made to the company’s designated bank account, as provided during checkout or on the issued invoice.
• Credit card: Payments are processed securely through a certified payment gateway.

3.3. The buyer is responsible for ensuring that payment is completed within the specified period. Failure to complete payment may result in order cancellation.

§ 4 DELIVERY, SHIPPING
4.1. The delivery of goods is regularly carried out by shipping and to the delivery address specified by the customer. The shipment takes place when choosing the payment method prepayment by bank transfer but only when the agreed amount has been received in our bank account.

4.2. The dispatch to the customer takes place with standard dispatch with Standard Shipping / UPS / DHL package or GLS after our choice. Special requests such as express shipping or shipping with another
other company (which is not mentioned above) are at the expense of the customer.

§ 5. WARRANTY
5.1. The products sold include electronic devices for automotive and industrial use, which require specific care during installation and operation. The warranty period depends on the type and condition of the product and is specified in the description of each product. The warranty can be up to 12 months.
5.2. To ensure proper functionality of the parts, customers must verify that there are no defective systems in the equipment where the modules will be installed. The presence of faulty or damaged components can cause the new parts to malfunction, which will not be covered by the warranty.
5.3. It is recommended that a diagnostic check of the entire system be performed by a qualified specialist before installing the module. If issues are detected in related systems, they must be repaired or replaced before the new component is installed.
5.4. The warranty covers only manufacturing defects of the goods and does not include:

• Damages caused by improper installation, unprofessional intervention, or incompatible systems.
• Damages resulting from external factors such as power surges, mechanical impact, or conditions incompatible with the manufacturer's recommendations.
• Costs related to the removal and reinstallation of the devices by third parties. Such costs are borne by the buyer.

5.5. To claim a warranty, you must provide:

• Proof of purchase (invoice or receipt).
• Warranty certificate or relevant documentation provided at the time of purchase.
• Diagnostic report or certification, if applicable.

5.6. When claiming a warranty, the product will undergo inspection by our specialists. If the warranty claim is approved, the company will provide:

• Repair of the module, if feasible.
• Replacement of the defective part with a new or equivalent one.
• Or a refund in accordance with the provisions of consumer protection laws.

5.7. The warranty is provided in compliance with the legislation of the European Union and the Republic of Bulgaria.

§ 6 LIMITATION OF LIABILITY
6.1. In the event of intent or gross negligence on our part or on the part of our representatives or vicarious agents, we shall be liable in accordance with the statutory regulations; likewise in the case of
culpable breach of essential contractual obligations. If there is no intentional breach of contract, our liability for damages shall be limited to the foreseeable, typically occurring damage.
6.2. Liability for culpable injury to life, limb or health and liability under the Product Liability Act shall remain unaffected.

§ 7 FINAL PROVISION
7.1 Bulgarian law shall apply, whereby consumers who have their habitual residence outside the Republic of Bulgaria may always also invoke the mandatory provisions of the state in which they have their residence. The provisions of the UN Convention on Contracts for the International Sale of Goods shall expressly not apply.
7.2. If the contractual partner is a merchant, a legal entity under public law or a special fund under public law, our place of business shall be agreed as the exclusive place of jurisdiction for all claims arising from or on the basis of this contract.
7.3. Should one of the provisions of these GTC be or become invalid, this shall not affect the validity of the remaining contract. Instead, the statutory provision shall apply.

Right of withdrawal for consumers

Consumer Right of Withdrawal

Withdrawal Policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period shall expire after fourteen days from the day:

• on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods, where the goods are delivered in a single shipment;

• on which you or a third party other than the carrier and indicated by you acquires physical possession of the last good, where multiple goods ordered in one order are delivered separately.

To exercise your right of withdrawal, you must inform us:

AER Softing Ltd
Maragidik 19 Str., Fl. 2
8000 Burgas
Bulgaria

E-mail: info@aerosell.de
Phone: +49 151 61818889

of your decision to withdraw from this contract by means of a clear statement (for example, by e-mail or letter).

You may also exercise your right of withdrawal electronically via our online return and withdrawal form:

https://aerosell.de/return/

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of standard delivery (except for any supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or Early Expiration of the Right of Withdrawal

The right of withdrawal does not apply to contracts for:

• the supply of goods made to the consumer's specifications or clearly personalized;

• the supply of goods that have been programmed, coded, activated, personalized or otherwise individually adapted according to customer requirements;

• the supply of electronic control units, software solutions or data sets that have been specifically adapted, cloned, programmed or configured for a particular vehicle or customer requirement;

• the supply of sealed goods which are not suitable for return due to health protection, hygiene reasons or protection against manipulation, where the seal has been removed after delivery;

• the supply of goods which, after delivery, have been inseparably mixed with other items due to their nature.

Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To:

AER Softing Ltd
Maragidik 19 Str., Fl. 2
8000 Burgas
Bulgaria

E-mail: info@aerosell.de

I/We () hereby give notice that I/We () withdraw from my/our (*) contract of sale of the following goods:

Ordered on () / received on ():

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.